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The global pandemic has created an unprecedented digital banking pivot point. Customers are now more demanding than ever before. Business as usual is simply not enough. Banks and financial institutions are facing real challenges in moving away from product centricity and legacy technologies to customer centricity and personalised seamless solutions. Most financial institutions entered a …

The global pandemic has created an unprecedented digital banking pivot point. Customers are now more demanding than ever before. Covid-19 triggered a reduction in the usage of ATMs and cash. Fewer stores were open, and for many people, touch screens and keypads were potential vectors of infection. Instead consumers found themselves utilizing digital payments including …